Patient Relations Specialist

MHM Support Services; Joplin (MO); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Mercy is seeking a Patient Relations Specialist to serve as an administrative liaison, helping patients understand services and resolve concerns while upholding patient rights and regulatory standards.

The role emphasizes documenting complaints, investigating issues, promoting timely resolutions, and collaborating with physicians, families, and hospital staff to improve patient experiences. Proficiency with MS Office and hospital data systems is preferred.

Competenze

• Experience in customer service or patient relations.
• Strong communication with patients, families and staff.
• Familiarity with hospital regulatory standards.
• Degree in a healthcare-related field preferred.

Mansioni

• Acts as an administrative liaison to patients, families, physicians, coworkers and departments.
• Receives and investigates patient complaints to ensure timely and positive resolutions.
• Promotes patient rights and services in line with regulatory standards.
• Documents interactions, follows up on issues, and analyzes data for reports.

Conoscenze

customer service

patient relations

communication skills

data analysis

documentation

MS Office

hospital systems

Formazione

Healthcare-related degree

Strumenti

MS Office tools

Hospital information systems

Descrizione del lavoro

Find your calling at Mercy!

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy's mission.

Position Details

Minimum Qualifications

Experience: Prior experience in customer service/patient relations.

Preferred Qualifications

Education: Degree in healthcare-related field.

Other Skills, Knowledge, Abilities

• Understands hospital services, patient care, and regulatory standards.
• Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
• Possesses analytical skills to identify trends and make recommendations for process improvements.
• Can follow through on tasks and motivate others.
• Can implement and champion new processes related to patient relations.
• Can work with hospital leadership to develop and monitor patient relations initiatives.
• Ensures accurate documentation and follow-up of patient complaints.
• Can analyze data and provide detailed reports to hospital committees.
• Is self-motivated and able to manage tasks without constant supervision.
• Assess and addresses patient problems effectively.
• Is proficient in using MS Office products for documentation and reporting.
• Can use hospital systems for data collection and analysis.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.