Patient Service Representative

Mercy St. Louis; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

Mercy St. Louis is seeking an Advanced Patient Services Representative to help run the clinic smoothly by handling patient interactions and administrative tasks with professionalism.

This role requires strong communication, accuracy, privacy adherence, and the ability to stay calm under pressure while delivering compassionate service to patients and staff. Minimum Qualifications include a high school diploma or equivalent and experience proficient in Patient Services Representative and Advanced

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Responsibilities

• Manage patient interactions and administrative tasks to keep the clinic running smoothly.
• Provide exceptional customer service to patients and visitors.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Maintain confidentiality and follow privacy policies and procedures.
• Handle inquiries and concerns with tact, escalating when necessary.
• Adapt to high-pressure situations with professionalism and composure.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Privacy policy

Adaptability

Problem resolution

Professionalism

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Minimum Qualifications
Education: High school diploma or equivalent.
Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.