Patient Service Rep - PRN - Mercy Quailbrook Center

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

Paid time off

Tuition support

Retirement plans

Descripción de la vacante

Mercy is seeking a Patient Service Representative to be the frontline for patients and visitors, ensuring a positive and seamless experience by managing front-desk operations and workflows. The role involves communicating patient financial responsibility, collecting payments, and documenting all financial discussions and outcomes with accuracy.

The ideal candidate holds a high school diploma, demonstrates excellent communication and customer service skills, and can handle inquiries with empathy

Formación

• High school diploma or equivalent.
• One year of medical office experience preferred.
• Excellent communication and customer service skills. Your ability to handle inquiries with empathy and professionalism is essential.

Responsabilidades

• Serve as primary point of contact for patients and visitors to ensure a positive experience.
• Manage front-desk operations and workflows to support patient flow and scheduling.
• Communicate patient financial responsibility and explain available payment options and assistance resources.
• Request and collect payment, documenting financial conversations and outcomes accurately.

Conocimientos

Verbal & written communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front Desk Training

Financial conversations

Educación

High school diploma

Descripción del empleo

Find your calling at Mercy!The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

• High school diploma or equivalent.

Job Description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Education

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options and financial assistance resources with professionalism, confidence, empathy and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.