Advanced Patient Services Representative - Full time

mercy; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Ada, OK is seeking an Advanced Patient Services Representative to manage patient interactions, handle administrative tasks, and deliver exceptional customer service in a busy clinic setting.

You will rely on knowledge of medical terminology, insurance processes, and billing, with strong communication and data entry skills to protect patient privacy and maintain accurate records.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail in entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and privacy; adaptable under pressure; strong problem resolution abilities.

Responsibilities

• Manage patient interactions and administrative tasks to keep clinic operations running smoothly.
• Provide exceptional customer service to patients and visitors with professionalism and empathy.
• Assist with scheduling, data entry, and documentation while maintaining accuracy.
• Protect patient privacy in accordance with privacy policies and procedures; escalate issues as needed.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal and written communication

Data entry

Word processing

Customer service skills

Accuracy and attention to detail

Confidentiality

Adaptability under pressure

Problem resolution

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

• medical coverage
• dental coverage
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.