Patient Relations Specialist

Mercy St. Louis; Joplin (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Relations Specialist to act as an administrative liaison among patients, families, physicians, coworkers, and departments, helping people understand services and resolve concerns.

The role includes receiving and investigating complaints to ensure timely, positive resolutions, promoting patient rights and Mercy's mission, and documenting interactions using MS Office and hospital systems.

Qualifications

• Experience in customer service/patient relations.
• Education: Degree in healthcare-related field.

Responsibilities

• Assist patients in understanding services and resolving concerns.
• Receive and investigate patient complaints to ensure timely resolutions.
• Promote patient rights and Mercy's mission.

Skills

Customer service

Communication skills

Analytical thinking

Team collaboration

Education

Degree in healthcare-related field

Tools

MS Office

Job description

Find your calling at Mercy!

The Patient Relations Specialist acts as an administrative liaison to patients, family members, physicians, coworkers, and departments, assisting patients in understanding hospital services and resolving their concerns. It includes receiving and investigating patient complaints to ensure timely and positive resolutions, while promoting patient rights and services in line with regulatory standards and Mercy's mission.

Position Details

Minimum Qualifications

Experience: Prior experience in customer service/patient relations.

Preferred Qualifications

Education: Degree in healthcare-related field.

Other Skills, Knowledge, Abilities

• Understands hospital services, patient care, and regulatory standards.
• Able to demonstrate strong communication skills to interact with patients, families, and hospital staff.
• Possesses analytical skills to identify trends and make recommendations for process improvements.
• Can follow through on tasks and motivate others.
• Can implement and champion new processes related to patient relations.
• Can work with hospital leadership to develop and monitor patient relations initiatives.
• Ensures accurate documentation and follow-up of patient complaints.
• Can analyze data and provide detailed reports to hospital committees.
• Is self-motivated and able to manage tasks without constant supervision.
• Assess and addresses patient problems effectively.
• Is proficient in using MS Office products for documentation and reporting.
• Can use hospital systems for data collection and analysis.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.