Patient Relations & Referral Specialist

Sleep Management, LLC dba Viemed; Lafayette (LA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Sleep Management, LLC dba Viemed is seeking a Patient Relations Specialist to handle inbound referrals and support patient services. You will use CRM software and MS Office to access the patient database and billing system, ensuring accurate data and timely responses to callers.

The role emphasizes strong communication, organization, and the ability to work with internal teams to support referrals. Responsibilities include assisting with data collection for referral sources, directing callers to

Formación

• Bachelor’s degree is a plus.
• Hands-on experience with CRM software and MS Office.
• Excellent organizational skills and multi-tasking.
• Strong phone contact handling and active listening.

Responsabilidades

• Answer inbound calls relating to the Referral line.
• Maintain knowledge of patient database and billing system.
• Understand products and services to assist callers.
• Assist with collecting data for referral sources.
• Direct referral sources to the appropriate sales contact.

Conocimientos

Customer service

Active listening

Organizational skills

Time management

Communication skills

Educación

Bachelor's degree

Herramientas

CRM software

MS Office

Descripción del empleo

Sleep Management, LLC dba Viemed is seeking a Patient Relations Specialist to handle inbound referrals and support patient services. You will use CRM software and MS Office to access the patient database and billing system, ensuring accurate data and timely responses to callers.

The role emphasizes strong communication, organization, and the ability to work with internal teams to support referrals. Responsibilities include assisting with data collection for referral sources, directing callers to