Patient Relations Specialist

Sleep Management, LLC dba Viemed; Lafayette (LA); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Sleep Management, LLC dba Viemed is seeking a Patient Relations Specialist to handle inbound referrals and support patient services. You will use CRM software and MS Office to access the patient database and billing system, ensuring accurate data and timely responses to callers.

The role emphasizes strong communication, organization, and the ability to work with internal teams to support referrals. Responsibilities include assisting with data collection for referral sources, directing callers to

Competenze

• Bachelor’s degree is a plus.
• Hands-on experience with CRM software and MS Office.
• Excellent organizational skills and multi-tasking.
• Strong phone contact handling and active listening.

Mansioni

• Answer inbound calls relating to the Referral line.
• Maintain knowledge of patient database and billing system.
• Understand products and services to assist callers.
• Assist with collecting data for referral sources.
• Direct referral sources to the appropriate sales contact.

Conoscenze

Customer service

Active listening

Organizational skills

Time management

Communication skills

Formazione

Bachelor's degree

Strumenti

CRM software

MS Office

Descrizione del lavoro

Sleep Management, LLC dba Viemed

Patient Relations Specialist

Job Category: Sleep Management, LLC

Requisition Number: PATIE003594

Full-Time

Essential Duties and Responsibilities:

• Answer inbound calls relating to our Referral line
• Knowledge of current patient database and billing system
• Solid understanding of the products and services offered by the company to assist callers
• Assist with collecting data for referral sources
• Direct referral sources to the appropriate sales contact

Minimum Qualifications:

• Bachelor’s degree a plus
• Hands on experience with CRMS softward and MS Office
• Excellent organizational skills and multi tasking
• Strong phone contact handling skills and active listening skills

Preferred Knowledge, Skills, and Abilities:

• Outstanding customer service skills and dedication to providing exceptional customer service
• Skilled in time management when working independently or as part of a team while ensuring deadlines
  are met
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient nformation

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.
– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing
of activities, duties, or responsibilities that are required of the employee for this job. Duties and
responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Equal employment opportunity, including veterans and individuals with disabilities.

PI287623480