Patient Experience & Referral Liaison

Viemed,-LLC; Lafayette (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Viemed LLC in Lafayette, LA is seeking a customer service representative to answer inbound calls related to referrals, maintain familiarity with the patient database and billing system, and guide referral sources to the appropriate sales contact. The role emphasizes excellent organizational and multitasking abilities, strong phone skills, active listening, and strict confidentiality of patient information.

Normal business hours Monday through Friday, 8:00 a.m.–5:00 p.m.; duties may change with

Qualifications

• Experience with CRM software and MS Office.
• Excellent organizational and multitasking abilities.
• Strong phone handling and active listening skills.
• Knowledge of referral processes and data collection.

Responsibilities

• Answer inbound calls related to the Referral line.
• Be knowledgeable about the patient database and billing system.
• Assist with collecting data for referral sources.
• Direct referral sources to the appropriate sales contact.

Skills

Customer service

Phone handling

Active listening

Organization

Time management

Interpersonal skills

Confidentiality

Emotional intelligence

Tools

CRM software

MS Office

Job description

Viemed LLC in Lafayette, LA is seeking a customer service representative to answer inbound calls related to referrals, maintain familiarity with the patient database and billing system, and guide referral sources to the appropriate sales contact. The role emphasizes excellent organizational and multitasking abilities, strong phone skills, active listening, and strict confidentiality of patient information.

Normal business hours Monday through Friday, 8:00 a.m.–5:00 p.m.; duties may change with