Patient Relations Specialist

VieMed; Lafayette (LA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

VieMed is seeking a customer service/Referral line specialist to answer inbound calls, assist with patient data and refer referrals to the appropriate sales contact. You will work with the patient database and billing system while delivering strong service.

The role requires excellent organizational skills, multitasking, and a focus on confidentiality and compliance with patient information rules.

Competenze

• Hands on experience with CRMS software and MS Office.
• Excellent organizational skills and multitasking.
• Strong phone contact handling skills and active listening.

Mansioni

• Answer inbound calls relating to our Referral line.
• Knowledge of current patient database and billing system.
• Solid understanding of the products and services offered by the company to assist callers.
• Assist with collecting data for referral sources.
• Direct referral sources to the appropriate sales contact.

Conoscenze

Excellent organizational skills

Multitasking

Phone contact handling

Active listening

Outstanding customer service

Time management

Interpersonal skills

Emotional intelligence

confidentiality awareness

Strumenti

CRMS software

MS Office

Descrizione del lavoro

• Answer inbound calls relating to our Referral line
• Knowledge of current patient database and billing system
• Solid understanding of the products and services offered by the company to assist callers
• Assist with collecting data for referral sources
• Direct referral sources to the appropriate sales contact

Minimum Qualifications:

• Hands on experience with CRMS softward and MS Office
• Excellent organizational skills and multi tasking
• Strong phone contact handling skills and active listening skills

Preferred Knowledge, Skills, and Abilities:

• Outstanding customer service skills and dedication to providing exceptional customer service
• Skilled in time management when working independently or as part of a team while ensuring deadlines
  are met
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient nformation

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.
– 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing
of activities, duties, or responsibilities that are required of the employee for this job. Duties and
responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.