Compassionate Patient Access Specialist

R1 RCM Holdco Inc.; Kokomo (IN); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

R1 RCM Inc. in Kokomo is seeking a patient access specialist to help patients and families check in, register across multiple systems, and gather accurate information with empathy and professionalism.

You'll support insurance questions, collect co-pays, and collaborate with nurses and care teams to keep patient flow smooth in a fast-paced environment, with training provided and opportunities for growth within the company.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• No healthcare background? No problem. We'll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Kokomo is seeking a patient access specialist to help patients and families check in, register across multiple systems, and gather accurate information with empathy and professionalism.

You'll support insurance questions, collect co-pays, and collaborate with nurses and care teams to keep patient flow smooth in a fast-paced environment, with training provided and opportunities for growth within the company.