Compassionate Patient Access Specialist

R1 RCM, Inc.; Kokomo (IN); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM, Inc. in Kokomo, Indiana is hiring a Patient Registration Representative to be the first point of contact for patients. You will ensure fast, compassionate, and accurate access to care, working across multiple computer systems in a busy hospital setting.

This frontline healthcare customer service role supports patient flow, insurance verification, and registration tasks. Training is provided, and this position offers a path for growth within R1 RCM, Inc.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team collaboration

Front desk experience

Education

High School Diploma or GED

Job description

R1 RCM, Inc. in Kokomo, Indiana is hiring a Patient Registration Representative to be the first point of contact for patients. You will ensure fast, compassionate, and accurate access to care, working across multiple computer systems in a busy hospital setting.

This frontline healthcare customer service role supports patient flow, insurance verification, and registration tasks. Training is provided, and this position offers a path for growth within R1 RCM, Inc.