Compassionate Patient Access Specialist

R1 RCM, Inc.; Kokomo (IN); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. in Kokomo, IN, is hiring part-time Patient Registration Representatives to provide fast, compassionate access to care.

You’ll welcome patients, collect demographics, verify insurance, and coordinate with care teams to ensure smooth patient flow in a busy healthcare setting. The role emphasizes excellent customer service, accurate data entry, and the ability to adapt to changing priorities while delivering high-quality patient experiences.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Fast-paced environments

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Kokomo, IN, is hiring part-time Patient Registration Representatives to provide fast, compassionate access to care.

You’ll welcome patients, collect demographics, verify insurance, and coordinate with care teams to ensure smooth patient flow in a busy healthcare setting. The role emphasizes excellent customer service, accurate data entry, and the ability to adapt to changing priorities while delivering high-quality patient experiences.