Patient Registration Specialist

100 Stormont-Vail HealthCare, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Stormont Vail Health is seeking a Registration staff member to warmly greet patients and visitors, collect demographics and insurance information, and ensure accurate check-in and admissions processes. You will handle financial discussions, patient estimates, copays, and required documentation while maintaining HIPAA compliance and customer-focused service in a fast-paced health system setting.

This is a first shift, 40 hours per week, non-exempt position emphasizing accuracy, confidentiality,

Qualifications

• High School Diploma or GED required.
• 1 year experience in customer service.
• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.

Responsibilities

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area verifying patient identity.
• Complete financial discussions including providing patient estimates and payment collections.
• Collecting patient copays and prior balances as appropriate.
• Assist patients in completing required documentation and database entry based on service area.
• Schedule follow up appointments as appropriate.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
• Complete various clerical and office duties as required based on service area.

Skills

HIPAA knowledge

Medicare guidelines

Problem solving

Medical terminology

Customer service

Education

High School Diploma / GED

Job description

Stormont Vail Health is seeking a Registration staff member to warmly greet patients and visitors, collect demographics and insurance information, and ensure accurate check-in and admissions processes. You will handle financial discussions, patient estimates, copays, and required documentation while maintaining HIPAA compliance and customer-focused service in a fast-paced health system setting.

This is a first shift, 40 hours per week, non-exempt position emphasizing accuracy, confidentiality,