Patient Experience & Check-In Specialist

Stormont Vail Health; Manhattan (KS); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Stormont Vail Health in Manhattan, KS is hiring a Registration Clerk for the first shift. You will greet patients, collect demographic and insurance information, verify identity, and complete check-in and admission functions with a focus on accuracy and customer service.

This full-time, non-exempt position requires a High School Diploma or GED and at least 1 year of customer service experience. Knowledge of HIPAA and basic medical terminology is preferred to ensure compliant interactions.

Qualifications

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.
• Identify complex problems, review related information, evaluate options and implement appropriate solutions.
• Knowledge of basic medical terminology.

Responsabilités

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area verifying patient identity.
• Complete financial discussions including providing patient estimates and payment collections.
• Collecting patient copays and prior balances as appropriate.
• Assist patients in completing required documentation and database entry based on service area.
• Schedule follow up appointments as appropriate.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
• Complete various clerical and office duties as required based on service area.
• Comply with laws and regulations including maintaining patient confidentiality.
• Correct account and visit edits in a timely manner.
• Perform all other duties as assigned.
• Comply with all policies, standards, mandatory training and requirements of Stormont Vail.

Connaissances

HIPAA knowledge

Problem-solving

Medical terminology

Formation

High School Diploma / GED Required

Description du poste

Stormont Vail Health in Manhattan, KS is hiring a Registration Clerk for the first shift. You will greet patients, collect demographic and insurance information, verify identity, and complete check-in and admission functions with a focus on accuracy and customer service.

This full-time, non-exempt position requires a High School Diploma or GED and at least 1 year of customer service experience. Knowledge of HIPAA and basic medical terminology is preferred to ensure compliant interactions.