Patient Registration & Scheduling Specialist

Geisinger; Danville (PA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Full benefits day one

Medical plan choices

Pre-tax savings (FSA/HSA)

Life insurance

401(k) with Geisinger contributions

Generous PTO

Tuition reimbursement up to $5,000

Wellness program

Adoption and fertility assistance

Military leave pay

Care.com membership

Employee Assistance Program

Voluntary benefits

Job summary

Geisinger is seeking a detail-oriented Appointment Scheduler to manage patient appointments across multiple providers, ensure accurate patient data and insurance information, and coordinate referrals for physician offices. The role emphasizes strong multi-channel communication and adherence to HIPAA guidelines.

The position requires a High School Diploma or GED and at least 1 year of related experience; experience in behavioral health or patient scheduling is preferred.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year related work experience required.
• Experience in behavioral health, patient scheduling or patient registration strongly preferred.

Responsibilities

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
• Processes requests for referrals and obtains the referrals for physician offices as require.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.

Skills

1 year related experience

Education

High School Diploma/GED

Associate's Degree in Business Administration/Management

Job description

Geisinger is seeking a detail-oriented Appointment Scheduler to manage patient appointments across multiple providers, ensure accurate patient data and insurance information, and coordinate referrals for physician offices. The role emphasizes strong multi-channel communication and adherence to HIPAA guidelines.

The position requires a High School Diploma or GED and at least 1 year of related experience; experience in behavioral health or patient scheduling is preferred.