Onsite Patient Access & Appointment Coordinator

Geisinger; Danville (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full benefits day one

Tuition reimbursement

401(k) contributions

PTO

Job summary

Geisinger is seeking an on-site appointment scheduling professional to coordinate patient and physician scheduling across departments. You will ensure accurate patient information and insurance data while handling multi-channel communications with care teams.

The role requires strong organizational skills, at least 1 year of related experience, and a high school diploma or GED. Work is performed in an office environment with standard hours, Monday through Friday.

Qualifications

• Strong communication and interpersonal abilities for coordinating with patients, physicians, and staff.
• Knowledge of HIPAA guidelines and patient privacy requirements.
• Excellent organizational skills to manage appointments, registrations, and insurance details.

Responsibilities

• Schedule patient appointments system-wide for providers, including specialty and ancillary services.
• Provide prep instructions for procedures using physician and department guidelines.
• Verify and complete registration, demographic, and insurance information for timely payments.
• Process appointment scheduling, cancellations and confirmations to offer first available slots per patient preferences.
• Coordinate referrals and obtain required referrals from physician offices.
• Answer questions about appointment status from patients and referrals.
• Manage hold/release of template slots to accommodate requests within weeks.
• Facilitate communication between physicians, departments, and other staff.

Skills

Communication skills

HIPAA compliance

Organizational skills

Customer service

Education

High School Diploma or GED

Associate's Degree in Business Administration/Management (Preferred)

Tools

Scheduling software

Job description

Geisinger is seeking an on-site appointment scheduling professional to coordinate patient and physician scheduling across departments. You will ensure accurate patient information and insurance data while handling multi-channel communications with care teams.

The role requires strong organizational skills, at least 1 year of related experience, and a high school diploma or GED. Work is performed in an office environment with standard hours, Monday through Friday.