Patient Registration Representative Emergency Department

Children's of Alabama; Five Points South (AL); On-site; USD 35,000 - 48,000; Full time

Job summary

Children’s of Alabama is seeking an Emergency Department Patient Access Representative to be the first point of contact for patients and families arriving in the main campus ED in downtown Birmingham. You will collect demographics, verify insurance information, and support admissions and billing processes.

Work schedule is full-time on the Day-Evening shift, Monday through Friday, with every other weekend. The role demands clear communication, attention to detail, and the ability to work calmly

Qualifications

• Experience/knowledge of insurance verification and medical terminology.

Responsibilities

• Register patients in the ED, collecting identity, demographics and insurance information.
• Verify information to support accurate billing and admissions.
• Handle co-pay collection and account verification and updates.
• Collaborate with multidisciplinary clinical staff to meet patient needs.

Skills

Communication

Customer service

Attention to detail

Insurance knowledge

Education

High School Diploma

Bachelor's degree in Business Administration

Tools

Epic system

Job description

In Emerg Dept Registration at Main Campus Children's of Alabama

Work schedule will be Full-time on the Day Evening Shift, M-F; Every Other Weekend.

Summary

The Emergency Department Patient Access Representative serves as the first point of contact for patients and families arriving at the emergency department. This position is responsible for accurately collecting and verifying patient identity, demographics and insurance information during bedside registration, ensuring that all required procedures are followed for billing and admissions. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, high-pressure environment.

Other information

Experience/knowledge of insurance verification and medical terminology. Preference knowledge/experience with Epic system, including at least one year of posting cash, credit, or check payments through Epic. Experience with patient registration applications is also preferred. Strong customer service skills and ability to work independently are essential.

Education with Equivalent Qualifications

Essential:

• High School Diploma Graduate or Equivalent

Nonessential:

• Bachelors of Science or Arts in Business Administration

Experience with Equivalent Qualifications

Nonessential:

• 0 Year job experience as Staff Level with specialization in the field of Care Admin - Registration

Children’s of Alabama Level I Trauma Center and Emergency Department on the Main Downtown Campus. Responsible for performing multiple customer-focused emergency department registration workflows, co-pay collection, , account verification and updates. Responsible for working collaboratively in a multidisciplinary clinical setting. Must be flexible and willing to work in different physical locations and roles as needed to meet customer needs.

Schedule: M-F; Every Other Weekend, Day-Evening Shift, 8-Hour Shifts