Supervisor Patient Registration

Children's of Alabama; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Children's of Alabama in Birmingham is seeking a Supervisor for Emergency Department Patient Access to oversee the daily operations of the ED Patient Access team. This role ensures timely registration of emergency patients while providing top-tier customer service in stressful situations.

The ideal candidate should have knowledge of insurance verification, medical terminology, and experience with the Epic system. A high school diploma is essential, and prior experience is preferred. Flexibility in work locations and roles is required.

Qualifications

• Experience/knowledge of insurance verification and medical terminology.
• Strong customer service skills and ability to work independently are essential.
• Experience with patient registration applications is preferred.

Responsibilities

• Oversee daily operations and staff of the Emergency Department Patient Access team.
• Ensure timely, accurate, and efficient registration of emergency department patients.
• Provide excellent customer service in high-pressure situations.

Skills

Insurance verification

Medical terminology

Epic system

Customer service

Ability to work independently

Education

High School Diploma or Equivalent

Tools

Patient registration applications

Epic

Job description

In Emerg Dept Registration at Main Campus Children's of Alabama

Work schedule will be Full-time on the Evening Shift, M-F; On call.

Summary:

The Supervisor for Emergency Department Patient Access oversees the daily operations and staff of the Emergency Department (ED) Patient Access team at Children’s of Alabama. This role is responsible for ensuring timely, accurate, and efficient registration of all emergency department patients, ensuring compliance with hospital policies, and providing excellent customer service to patients and their families in high-pressure, time-sensitive situations.

Other information:

Experience/knowledge of insurance verification and medical terminology. Preference knowledge/experience with Epic system, including at least one year of posting cash, credit, or check payments through Epic. Experience with patient registration applications is also preferred. Strong customer service skills and ability to work independently are essential.

Credentials with Equivalent Qualifications:

Education with Equivalent Qualifications:

Essential:

• High School Diploma Graduate or Equivalent

Experience with Equivalent Qualifications:

Essential:

• 1 Year Staff Level

Children’s of Alabama Level I Trauma Center and Emergency Department on the Main Downtown Campus. Responsible for performing multiple customer-focused emergency department registration workflows, co-pay collection, account verification and updates. Responsible for working collaboratively in a multidisciplinary clinical setting. Must be flexible and willing to work in different physical locations and roles as needed to meet customer needs.

Schedule: M-F; On call, Evening Shift, 8-Hour Shifts