Patient Access ED Registration Specialist

Cone Health; High Point (NC); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Cone Health in High Point, NC seeks an ED Registration Specialist to be the first contact for patients in the emergency department. You will verify demographics and insurance, ensure EMTALA compliant registration, and enter data into the EHR with accuracy and courtesy.

The role requires a High School Diploma or equivalent and at least 1 year of registration or customer service experience. Weekend coverage Saturdays and Sundays every other weekend from 3pm to 11:30pm is typical.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of registration or customer service experience.

Responsibilities

• Obtain and enter required information for registration into the electronic health system.
• Verify demographics and insurance information for completeness and correct deficiencies.
• Ensure EMTALA compliant registration steps are taken for ED patients.
• Identify patients with critical symptoms and activate protocols as needed.
• Obtain all required regulatory signatures and document insurance verification details.
• Document patient liabilities, calculate payments due, and request payment at registration.
• Provide excellent customer service to all patients and visitors.
• Assist patients to their destination and manage visitor flow per policy.

Skills

Customer service

Attention to detail

Education

High School Diploma or equivalent

Job description

The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The schedule for this role is Sat-Sun from 3pm-11:30pm every other weekend.

Essential Job Function

• Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.
• Follows prescribed procedures for positive identification and medical record number assignment and Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
• Ensures EMTALA compliant registration steps are taken for emergency department patients.
• Identifies patients who present with critical symptoms and activates clinical protocols.
• Ensures ALL appropriate regulatory signatures are obtained.
• Thoroughly and accurately documents insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
• Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.
• Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
• Performs other duties as assigned.

Education

• Required: High School Diploma or equivalent

Experience

• Required: 1 year

Licensure/Certification/Listing