Patient Access Representative (Days) - Emergency Registration

OSU Medical Center; Tulsa (OK); On-site; USD 19,286 - 26,174; Full time

Job summary

OSU Medical Center in Tulsa, OK is seeking an Emergency Room Registration Representative to direct patients, verify benefits, and collect applicable patient liability. You will enter information for registration, obtain signatures, and handle calls with a focus on confidentiality and accuracy.

The role requires detail orientation, excellent communication, and the ability to multitask in a fast-paced environment. Experience with Epic is a plus, and proficiency with MS Office is expected.

Qualifications

• High School Diploma or equivalent (required).
• Experience in insurance verification, patient access, or a healthcare-related field.
• Knowledge of insurance terminology, plans, and billing processes.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficient with Microsoft Office Suite and experience with insurance verification or billing software.
• Ability to maintain confidentiality and adhere to privacy and regulatory standards.
• Epic experience is a plus.

Skills

Patient access

Insurance verification

Attention to detail

Communication skills

Multitasking

Microsoft Office

Privacy & regulatory knowledge

Education

High School Diploma or equivalent

Tools

Epic

Job description

The Emergency Room Registration Representative is accountable for directing patients and visitors, obtaining benefits, eligibility, and authorizations for treatment. The representative will be responsible for entering information to complete the registration, including obtaining signatures and collecting applicable patient liability on accounts, as well as answering incoming calls. Excellent customer service skills are a must. Representatives must have the ability to properly collect, enter, and/or accurately update financial and demographic information into a computer; maintain patient confidentiality; provide clear and concise information to those who request it; be able to handle multiple tasks at one time; and be detail-oriented. The position tends to be fast‑paced at times, and you will be required to perform other job duties as assigned. This position is for Tuesday, Wednesday, Thursday 6:30am - 7:30pm.

• High School Diploma or equivalent (required).
• Previous experience in insurance verification, patient access, or a healthcare-related field
• Knowledge of insurance terminology, plans, and billing processes.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficient with Microsoft Office Suite and experience with insurance verification or billing software.
• Ability to maintain confidentiality and adhere to privacy and regulatory standards.
• Epic experience is a plus.