Patient Access Specialist

Cone Health; Reidsville (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Cone Health is seeking a Patient Access ED Registration Specialist in Reidsville, NC. You will be the first point of contact, registering patients in the ED and ensuring accurate demographic, financial, and regulatory information is captured in the EHR.

The role emphasizes strong customer service, EMTALA compliance, and timely processing to support emergency department operations. Weekend shifts are required, with Saturdays and Sundays 3:00PM–11:00PM.

Qualifications

• Associate degree in healthcare administration, medical office administration, or related field; 4 years experience in lieu.
• 1 year experience in healthcare, especially patient registration and insurance verification.

Responsibilities

• Register patients accurately in the electronic health record system.
• Verify demographics, insurance, and regulatory information for completeness.
• Ensure EMTALA compliant registration steps.
• Identify patients with critical symptoms and activate clinical protocols as needed.
• Obtain necessary regulatory signatures and document insurance verification.

Skills

Customer service

Registration processes

EMTALA compliance

Education

Associate degree in healthcare administration or related field

4 years experience in lieu of degree

Job description

The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information. The schedule for this position is Every Saturday and Sunday, 3:00PM - 11:00PM.

Essential Job Function:

• Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.
• Follows prescribed procedures for positive identification and medical record number assignment and reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
• Ensures EMTALA compliant registration steps are taken for emergency department patients.
• Identifies patients who present with critical symptoms and activates clinical protocols.
• Ensures ALL appropriate regulatory signatures are obtained.
• Thoroughly and accurately documents insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
• Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.
• Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
• Performs other duties as assigned.

Education:

• Required: Associate degree in healthcare administration, medical office administration, or related field required.4 Years related experience in lieu of associate's degree.

Experience:

• Required: 1 year experience in a healthcare setting, particularly in patient registration, insurance verification, or a similar administrative role.

Licensure/Certification/Listing:

• Preferred: Certification in healthcare administration (e.g., Certified Healthcare Access Associate - CHAA).