Patient Registration Representative Emergency Department

Children's of Alabama; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Children's of Alabama's Emergency Department is seeking a Patient Access Representative to register patients at bedside, verify demographics and insurance, and collect co-pays in a fast-paced ED setting. You will coordinate with the care team and ensure accurate billing information is captured for admissions.

The role requires excellent communication, attention to detail, and the ability to thrive under pressure on a day/evening shift with some weekend work.

Qualifications

• High School Diploma or equivalent required.
• Experience with insurance verification and medical terminology preferred.
• Epic system knowledge and cash posting experience preferred.
• Experience with patient registration applications preferred.
• Strong customer service and ability to work independently essential.
• Ability to thrive in a fast-paced, high-pressure environment.

Responsibilities

• Perform ED registration workflows, collect co-pays, verify accounts and update information.
• Work collaboratively in a multidisciplinary clinical setting.
• Be flexible and willing to work at different locations and roles as needed.
• Serve as the first point of contact for patients and families.

Skills

Communication skills

Attention to detail

Customer service

Independence

Fast-paced environment

Education

High School Diploma or equivalent

Bachelor's degree (nonessential)

Tools

Epic system

Patient registration software

Cash posting in Epic

Insurance verification workflows

Job description

In Emerg Dept Registration at Main Campus Children's of Alabama
Work schedule will be Full-time on the Day Evening Shift, M-F; Every Other Weekend.

Summary:

The Emergency Department Patient Access Representative serves as the first point of contact for patients and families arriving at the emergency department. This position is responsible for accurately collecting and verifying patient identity, demographics and insurance information during bedside registration, ensuring that all required procedures are followed for billing and admissions. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, high-pressure environment.

Other Information:

Experience/knowledge of insurance verification and medical terminology. Preference knowledge/experience with Epic system, including at least one year of posting cash, credit, or check payments through Epic. Experience with patient registration applications is also preferred. Strong customer service skills and ability to work independently are essential.

Credentials With Equivalent Qualifications:

Education with Equivalent Qualifications:

Essential:

• High School Diploma Graduate or Equivalent

Nonessential:

• Bachelors of Science or Arts in Business Administration

Experience with Equivalent Qualifications:

• 0 Year job experience as Staff Level with specialization in the field of Care Admin - Registration

Children’s of Alabama Level I Trauma Center and Emergency Department on the Main Downtown Campus. Responsible for performing multiple customer-focused emergency department registration workflows, co-pay collection, , account verification and updates. Responsible for working collaboratively in a multidisciplinary clinical setting. Must be flexible and willing to work in different physical locations and roles as needed to meet customer needs.

Schedule: M-F; Every Other Weekend, Day-Evening Shift, 8-Hour Shifts