Patient Registration & Insurance Concierge

Henry Ford Health; Michigan; Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Job summary

Henry Ford Health is seeking a Clinic Service Representative to manage patient registration and related front-desk tasks in a busy clinic setting. You will support patients, staff, and medical teams, handling check-in/check-out, insurance verification, and cash collections to ensure a smooth patient experience.

This role emphasizes accuracy, teamwork, and effective communication in a healthcare environment, contributing to high patient satisfaction and efficient operations.

Qualifications

• High School Diploma or equivalent required.
• Strong interpersonal and communication skills for patients and staff.
• Ability to perform calculations, complete forms, and use computer systems.
• Basic computer skills and familiarity with navigating software and email.

Responsibilities

• Manage patient reception, check-in/check-out, and preregistration processes.
• Verify insurance, collect payments, and reconcile patient charts.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center.
• Work efficiently in a fast-paced environment with interruptions.
• Collaborate with clinic staff, medical teams, and patients to ensure smooth operations.

Skills

Interpersonal skills

Cash handling

Multitasking

Patient communication

Education

High School Diploma or equivalent

Tools

Computer information systems

Job description

Henry Ford Health is seeking a Clinic Service Representative to manage patient registration and related front-desk tasks in a busy clinic setting. You will support patients, staff, and medical teams, handling check-in/check-out, insurance verification, and cash collections to ensure a smooth patient experience.

This role emphasizes accuracy, teamwork, and effective communication in a healthcare environment, contributing to high patient satisfaction and efficient operations.