Patient Registration & Front Desk Specialist

Optum; Sugar Land (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

UnitedHealth Group seeks a front desk professional to support patient processing, registrations, and scheduling in a busy clinical setting. You will manage Epic-based front desk tasks, collect payments, and coordinate with healthcare teams to ensure a smooth patient experience.

The role emphasizes accuracy, confidentiality, and excellent communication in a fast-paced healthcare environment, with duties spanning check-in, wait-time updates, and appointment coordination.

Qualifications

• High school diploma or GED required.
• 1+ year direct face-to-face customer service experience.
• 1+ year cash handling or collections experience.

Responsibilities

• Assist patients with check-in/check-out and ensure accurate demographic and insurance data in Epic.
• Answer questions and direct patients to the appropriate department.
• Process registrations, appointments, and billing procedures in Epic; collect co-pays and maintain receipts.

Skills

Verbal and written communication

Customer service principles

Basic math

Fluent English

Handling challenging situations

Education

High School diploma or GED

Tools

Epic EMR

Job description

UnitedHealth Group seeks a front desk professional to support patient processing, registrations, and scheduling in a busy clinical setting. You will manage Epic-based front desk tasks, collect payments, and coordinate with healthcare teams to ensure a smooth patient experience.

The role emphasizes accuracy, confidentiality, and excellent communication in a fast-paced healthcare environment, with duties spanning check-in, wait-time updates, and appointment coordination.