Patient Registration & Front Desk Specialist

Charleston Area Medical Center; Kingwood (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Mon Medical Center is seeking a registration representative to warmly welcome patients, accurately complete registrations, manage scheduling, and support front-end clinic operations. You will assist with insurance verification and financial processes while delivering an exceptional patient experience.

As the first point of contact, you will communicate with patients, families, and staff, handle questions, and help coordinate care tasks to ensure efficient clinic operations.

Qualifications

• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Accurately obtains, verifies, and enters patient demographics, insurance, and financial information.
• Schedules, reschedules, and cancels appointments; may perform reminder calls.
• Verifies insurance eligibility and supports front-end financial processes, including co-pay collections.
• Answers multi-line phones and serves as clinic operator; coordinates with staff to support patient flow.

Skills

Organization

Time management

Communication

Customer service

Multitasking

Education

High School Diploma or GED

Job description

Mon Medical Center is seeking a registration representative to warmly welcome patients, accurately complete registrations, manage scheduling, and support front-end clinic operations. You will assist with insurance verification and financial processes while delivering an exceptional patient experience.

As the first point of contact, you will communicate with patients, families, and staff, handle questions, and help coordinate care tasks to ensure efficient clinic operations.