Patient Registration & Front Desk Specialist

Family Health Center; Washington (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Health Center seeks an Registration Coordinator I to be the first point of contact for patients and visitors. You will greet guests, verify information, schedule appointments in the EHR, handle calls, and support front desk operations with an emphasis on confidentiality and accuracy.

The role requires multitasking in a busy clinical environment, delivering exemplary patient service, and collaborating with medical staff to ensure smooth administrative workflows while maintaining HIPAA

Qualifications

• 2+ years of customer service experience preferred; healthcare setting preferred
• Experience with Electronic Health Records (EHR) preferred
• Ability to verify and update patient information accurately
• Strong communication and confidentiality aligned with HIPAA policies

Responsibilities

• Greets patients and visitors professionally.
• Verify and update patient information upon arrival.
• Schedule, reschedule, and cancel appointments in the EHR.
• Answer incoming calls and route to appropriate staff.
• Take messages and relay to staff accurately.
• Collect payments and provide receipts as needed.
• Maintain orderly waiting area and patient flow.
• Adhere to HIPAA and clinic policies.

Skills

Organizational skills

Multitasking

Verbal & written communication

Typing & data entry

Confidentiality

Bilingual EN/ES

Education

High School diploma or GED

Job description

Family Health Center seeks an Registration Coordinator I to be the first point of contact for patients and visitors. You will greet guests, verify information, schedule appointments in the EHR, handle calls, and support front desk operations with an emphasis on confidentiality and accuracy.

The role requires multitasking in a busy clinical environment, delivering exemplary patient service, and collaborating with medical staff to ensure smooth administrative workflows while maintaining HIPAA