Front Desk Specialist - USFTGP UMSA RCO Front End

Tampa-General-Hospital; Tampa (FL); Vor Ort; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Tampa General Hospital in Tampa, FL is seeking a Front Desk Specialist to provide courteous, accurate patient check-in and check-out support, document demographics, and support billing workflows.

Proficiency with EPIC, strong communication and multitasking, and the ability to educate patients on financial policies will help ensure smooth operations and a welcoming front desk experience.

Qualifikationen

• High School Diploma or GED required.
• Healthcare front desk or patient service experience preferred.

Aufgaben

• Check-in and check-out patient flow using EPIC systems.
• Verify patient demographics and insurance information.
• Collect co-payments and balance payments; balance cash drawer.
• Assist with scheduling and prepare required paperwork.
• Coordinate with physicians, nurses and staff to support care and billing.
• Educate patients on financial policies and required pre-certifications.

Kenntnisse

Customer service

Communication

Attention to detail

Multitasking

Ausbildung

High School Diploma or GED

Tools

EPIC

Jobbeschreibung

Job Description - Front Desk Specialist - USFTGP UMSA RCO Front End (260004E0)

Job Description

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

Qualifications

• High School Diploma or G.E.D. – Required.
• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Technical Knowledge, Skills, and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
  Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
  Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.