Patient Registration & EHR Onboarding Specialist

Advocate Health Care; Park Ridge (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Advocate Health Care is seeking a detail‑oriented patient access representative to register patients, verify insurance, collect payments, and coordinate scheduling. The role requires strong customer service, HIPAA compliance, and proficiency with EPIC and insurance tools.

The position involves explaining coverage to patients, assisting with forms, and guiding them through the check‑in process in a high‑volume setting. A high school diploma is required, with no prior experience necessary.

Qualifications

• Maintain confidentiality of patient information per HIPAA.
• Ability to multitask and work under pressure in a fast-paced environment.
• Explain insurance coverage and patient financial responsibilities clearly.
• Interact with physicians and staff to resolve patient care issues.

Responsibilities

• Register and check in patients; collect demographic, insurance, and payment information.
• Explain tests, procedures and arrival instructions to patients and families.
• Verify eligibility and insurance details using internal tools and EPIC.
• Monitor EHR work queues and follow department processes.
• Provide exceptional customer service and assist with transportation or directions.

Skills

Customer service

Attention to detail

Communication skills

HIPAA knowledge

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Phone systems

Job description

Advocate Health Care is seeking a detail‑oriented patient access representative to register patients, verify insurance, collect payments, and coordinate scheduling. The role requires strong customer service, HIPAA compliance, and proficiency with EPIC and insurance tools.

The position involves explaining coverage to patients, assisting with forms, and guiding them through the check‑in process in a high‑volume setting. A high school diploma is required, with no prior experience necessary.