Patient Registration Concierge

Riverside Healthcare; Bourbonnais (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health and Welfare benefits

Retirement Plan

Educational Assistance

Job summary

Riverside Healthcare is seeking an organized Front Desk Registration Staff member to be the first point of contact for patients and visitors. You will ensure a smooth and welcoming registration process, manage patient flow, and provide excellent customer service while supporting a flexible range of duties within the clinic setting.

The role includes greeting patients, assisting with electronic registration, verifying insurance, collecting payments, scheduling appointments, and maintaining a

Qualifications

• High school diploma or equivalent preferred.
• Experience with EMR and patient registration processes is expected.

Responsibilities

• Greet patients and escort them to exam rooms.
• Answer telephone calls, take messages and address questions efficiently.
• Register patients and verify insurance, run estimates, collect payments, and schedule appointments.
• Enter patient demographics into the EMR with accuracy.
• Maintain front desk, confirm appointments, and keep reception areas ready for operations.
• Adhere to AIDET standards and provide friendly, professional service.

Skills

Customer service

Communication

EMR data entry

Insurance verification

Scheduling

Education

High school diploma or equivalent

Tools

EMR software

Phone system

Job description

Riverside Healthcare is seeking an organized Front Desk Registration Staff member to be the first point of contact for patients and visitors. You will ensure a smooth and welcoming registration process, manage patient flow, and provide excellent customer service while supporting a flexible range of duties within the clinic setting.

The role includes greeting patients, assisting with electronic registration, verifying insurance, collecting payments, scheduling appointments, and maintaining a