Patient Access Concierge - Healthcare Front Desk

Riverside Healthcare; Kankakee (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Plan

Educational Assistance

Job summary

Riverside Healthcare is seeking a courteous Front Desk Registration Staff member to be the first point of contact for patients and visitors. You will ensure a smooth registration process, greet and assist patients, verify insurance, collect payments, and schedule appointments within the clinic.

The role emphasizes excellent customer service, accurate data entry in the EMR, and attention to detail while maintaining a welcoming front desk environment.

Qualifications

• Excellent customer service and communication skills.
• Experience with electronic medical records (EMR) and patient data entry.
• Knowledge of insurance verification and patient scheduling processes.

Responsibilities

• Greet patients and escort to exam rooms, maintaining a welcoming atmosphere.
• Answer phones, take messages, and address customer questions efficiently.
• Assist patients with electronic registration and accurate data entry into EMR.
• Register patients, verify insurance, run estimates, collect payments, and schedule appointments.
• Scan and file patient records and maintain documentation in EMR.
• Maintain front desk appearance and ensure readiness at start of business.

Skills

Customer service

Communication

Data entry

EMR

Insurance verification

Scheduling

Education

High school diploma

Tools

Front desk software

Job description

Riverside Healthcare is seeking a courteous Front Desk Registration Staff member to be the first point of contact for patients and visitors. You will ensure a smooth registration process, greet and assist patients, verify insurance, collect payments, and schedule appointments within the clinic.

The role emphasizes excellent customer service, accurate data entry in the EMR, and attention to detail while maintaining a welcoming front desk environment.