Patient Access & Registration Specialist

Aurora Health Care; Sheboygan (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative (PSR) in Sheboygan, WI. This role often serves as the first impression and handles patient demographics, insurance information, and financial responsibility to ensure accurate records and timely payments.

The PSR supports multiple departments, maintains HIPAA compliance, delivers exceptional customer service, and coordinates with Financial Advocates as needed to resolve billing questions and schedule appointments.

Qualifications

• High School Graduate.
• Experience in a healthcare setting preferred.
• Knowledge of HIPAA and patient privacy.

Responsibilities

• Create the initial electronic health record for patients and avoid duplicates.
• Check in patients; collect demographics, guarantor, and insurance information.
• Explain financial responsibilities and refer patients to Financial Advocates when needed.
• Provide exceptional customer service; assist patients with directions, transportation, and scheduling.

Skills

Customer service

Attention to detail

Communication skills

HIPAA knowledge

Independent work

Problem solving

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Advocate Health is seeking a Patient Service Representative (PSR) in Sheboygan, WI. This role often serves as the first impression and handles patient demographics, insurance information, and financial responsibility to ensure accurate records and timely payments.

The PSR supports multiple departments, maintains HIPAA compliance, delivers exceptional customer service, and coordinates with Financial Advocates as needed to resolve billing questions and schedule appointments.