Patient Registration & Care Concierge

Summit Health Management; Florham Park (NJ); On-site; USD 51,941,000 - 63,116,000; Full time

Job summary

VillageMD in Florham Park, NJ is seeking a Patient Service Representative/Medical Receptionist to greet visitors, manage registrations, handle payments and schedule appointments. You will assist with insurance verifications, updates to patient records and ensure smooth clinic flow.

Strong English communication and customer service are essential. The role requires a High School/GED, preferred Associate Degree, and prior medical office or receptionist experience.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous Patient Service Representative/Medical Receptionist experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Prompts answers the telephone, directs calls appropriately, takes an accurate message and delivers to the appropriate individual.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Customer service

English communication

Multitasking

Medical terminology

EHR systems

Practice Management System

Basic computer skills

Education

High School Graduate or GED

Associate Degree preferred

Tools

EHR systems

Practice Management System

Job description

VillageMD in Florham Park, NJ is seeking a Patient Service Representative/Medical Receptionist to greet visitors, manage registrations, handle payments and schedule appointments. You will assist with insurance verifications, updates to patient records and ensure smooth clinic flow.

Strong English communication and customer service are essential. The role requires a High School/GED, preferred Associate Degree, and prior medical office or receptionist experience.