Patient Experience Concierge & Scheduler

Summit Health Management; Berkeley Heights (NJ); On-site; USD 38,000 - 46,000; Full time

Job summary

VillageMD in Berkeley Heights, NJ is seeking a patient-facing receptionist to manage registration, scheduling, and payments. You will maintain patient flow, verify insurance, and provide excellent service to patients and families.

The role emphasizes strong communication, accuracy in data entry, and ability to handle multiple tasks in a busy office setting. Travel to satellite offices may be required.

Qualifications

• High school diploma or GED required; associate degree preferred.
• English communication skills in writing and speaking.
• Strong customer service and organizational abilities.
• Familiarity with medical office terminology and basic computer use.
• Experience with EHR and practice management systems preferred.

Responsibilities

• Greet visitors and direct them professionally.
• Manage patient flow and registration efficiently.
• Answer phones and route calls with proper etiquette.
• Update patient demographics and insurance information.
• Process payments and reconcile daily deposits.
• Schedule appointments and manage waitlists.
• Assist with insurance verifications and pre-authorizations.
• Communicate issues to supervisor promptly.

Skills

Customer service

English communication

Multitasking

Organization

Computer literacy

EHR experience

Education

High School Diploma

Associate Degree preferred

PSR experience preferred

Tools

EHR software

Practice management system

Job description

VillageMD in Berkeley Heights, NJ is seeking a patient-facing receptionist to manage registration, scheduling, and payments. You will maintain patient flow, verify insurance, and provide excellent service to patients and families.

The role emphasizes strong communication, accuracy in data entry, and ability to handle multiple tasks in a busy office setting. Travel to satellite offices may be required.