Patient Registration & Care Concierge

Advocate Health; Byron (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health seeks a detail-oriented patient access associate to register patients, verify demographics and insurance, and collect co-pays. You will ensure HIPAA compliance, maintain confidentiality, and support a seamless patient intake experience.

Experience in using EPIC EMR and insurance verification tools is preferred. Strong customer service and communication skills are essential in a fast-paced environment with high patient flow.

Qualifications

• High school diploma or equivalent.
• Ability to handle sensitive information and HIPAA compliance.
• Strong customer service and communication skills.

Responsibilities

• Register patients and collect demographic and insurance information.
• Explain financial responsibilities and collect co-pays.
• Maintain patient confidentiality and privacy.
• Use EPIC EMR and insurance tools to verify eligibility.
• Coordinate with physicians and staff to resolve issues.
• Provide exceptional customer service and assist with transportation or interpreter services.

Skills

Customer service

Communication

HIPAA knowledge

Multitasking

Attention to detail

Problem solving

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Advocate Health seeks a detail-oriented patient access associate to register patients, verify demographics and insurance, and collect co-pays. You will ensure HIPAA compliance, maintain confidentiality, and support a seamless patient intake experience.

Experience in using EPIC EMR and insurance verification tools is preferred. Strong customer service and communication skills are essential in a fast-paced environment with high patient flow.