Patient Access Specialist I

Advocate Health Care; Downers Grove (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health Care seeks a patient access specialist to register patients, verify demographics and insurance, and collect co-pays. You will route information accurately, ensure privacy, and guide patients through arrival and test preparation procedures.

The role requires strong customer service, attention to detail, and proficiency with EPIC EMR and office software. This on-site position emphasizes confidential handling of sensitive data in a fast-paced health system.

Qualifications

• High school diploma required.
• Excellent communication and customer service skills.
• Ability to handle confidential information per HIPAA.
• Experience with EPIC EMR is preferred.
• Knowledge of insurance basics and patient financial responsibilities.

Responsibilities

• Checks in and registers patients; verifies demographic and insurance information.
• Discusses co-pays and patient financial responsibilities at registration.
• Provides information and assistance to patients; coordinates transportation and directions.
• Maintains confidentiality per HIPAA and follows privacy practices.
• Operates and navigates electronic health record work queues as assigned.
• Assists patients with scheduling, test preparation, and arrival guidance.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Problem-solving

Technical proficiency

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet

Phone technology

Job description

Advocate Health Care seeks a patient access specialist to register patients, verify demographics and insurance, and collect co-pays. You will route information accurately, ensure privacy, and guide patients through arrival and test preparation procedures.

The role requires strong customer service, attention to detail, and proficiency with EPIC EMR and office software. This on-site position emphasizes confidential handling of sensitive data in a fast-paced health system.