Patient Referrals & Scheduling Coordinator

overlakemedicalcenter; Timber Ridge (NC); Hybrid; USD 39,000 - 59,000; Full time

Benefits offered by this job

Health insurance premiums as low as $0

Tuition reimbursement up to $10,000

Generous retirement plan matching

Job summary

Overlake Medical Center is seeking a referral coordination professional to manage the scheduling and tracking of patient referrals for specialty and hospital services. You will coordinate appointments, ensure completeness of patient data, and communicate testing requirements to patients.

The role requires clinical familiarity, strong multitasking, and excellent interpersonal skills to collaborate with physicians, patients, and staff.

Qualifications

• High School Diploma or GED required; AA or BA preferred.
• Minimum of one year experience in an outpatient physician clinic.
• Experience with referral/authorization process preferred.
• Strong analytical and computer skills required.
• Interpersonal skills to work with physicians, patients, and staff.
• Ability to prioritize and coordinate multiple tasks.
• Knowledge of electronic medical records preferred.
• Knowledge of medical terminology preferred.
• Knowledge of managed care preauthorization procedures preferred.
• General insurance knowledge preferred.

Responsibilities

• Coordinate all medical care and test referrals for the site.
• Ensure timely and appropriate scheduling of referrals to specialty, hospital and ancillary providers.
• Coordinate appointments and ensure patient information is received by providers.
• Notify patients of appointments and any testing requirements.
• Track patient compliance with referral appointments.
• Work Monday to Friday, 8-hour day shifts; 40 hours per pay period.
• Hybrid work arrangement after a 90-day training period.

Skills

Analytical skills

Computer skills

Interpersonal skills

Multitasking

Medical terminology

Referral/authorization process

Outpatient clinic experience

Insurance knowledge

Education

High School Diploma or GED

AA or BA preferred

Tools

Electronic Medical Records (EMR)

Job description

Overlake Medical Center is seeking a referral coordination professional to manage the scheduling and tracking of patient referrals for specialty and hospital services. You will coordinate appointments, ensure completeness of patient data, and communicate testing requirements to patients.

The role requires clinical familiarity, strong multitasking, and excellent interpersonal skills to collaborate with physicians, patients, and staff.