Clinical Referral & Scheduling Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 32,000 - 50,000; Full time

Job summary

Aurora Health Care is seeking a patient services coordinator to manage scheduling of regular and complex services, ensuring accurate linkage of orders to appointments. You will communicate clear guidelines to patients and coordinate with providers for referrals.

The role requires high school completion and at least 1 year of experience in medical group scheduling, with strong knowledge of medical terminology and EPIC/I3 systems to support efficient, patient-centered care.

Qualifications

• Knowledge of clinical processes and medical terminology.
• Experience with patient scheduling and using clinical software.
• Proficient with EPIC and I3 systems.

Responsibilities

• Schedule routine and complex appointments with adherence to protocols.
• Provide provider referrals based on patient needs and preferences.
• Document contact attempts in the electronic health record.
• Explain referral/authorization requirements and insurance concepts to patients.
• Register patient information and confirm payer details.
• Demonstrate strong customer service and communication with patients and staff.

Skills

Medical terminology

EPIC & I3 knowledge

Communication

Multitasking

Customer service

Education

High School Diploma

Tools

EPIC

I3

Microsoft Office

Job description

Aurora Health Care is seeking a patient services coordinator to manage scheduling of regular and complex services, ensuring accurate linkage of orders to appointments. You will communicate clear guidelines to patients and coordinate with providers for referrals.

The role requires high school completion and at least 1 year of experience in medical group scheduling, with strong knowledge of medical terminology and EPIC/I3 systems to support efficient, patient-centered care.