Patient Referral & Care Coordinator

ChenMed LLC; Bradenton (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

ChenMed in Bradenton, Florida is seeking a Care Coordinator to be the primary point of contact for patient referrals, triage and gather information, and ensure timely processing and assignment to the appropriate providers.

You will coordinate appointments and referrals across primary care, specialists, and hospitals, use insurance platforms to generate authorizations, and communicate needs clearly to patients and clinicians to support seamless care transitions.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of referral experience in healthcare.
• Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors.
• Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred.
• Healthcare experience within the Medicare Advantage population preferred.
• CPR for Healthcare Providers is preferred.
• Medical Assistant certification preferred.

Responsibilities

• Serve as primary contact for patient referrals; triage and assign to providers.
• Facilitates communication and coordination of care across settings.
• Schedules patients using CPL and notifies date, time, and location.
• Uses web-based insurance platforms to generate referral authorizations.
• Effectively communicates physician needs or outstanding items to patients.
• Follows referrals through to completed appointment and uploads documentation to EMR for PCP review.
• Reschedules missed external appointments and informs the PCP.
• Addresses referral-related calls and messages promptly.
• Provides extraordinary customer service to all internal and external customers.
• Performs other related duties as assigned.

Skills

Referral experience

Medical terminology

Microsoft Office

Phone etiquette

Customer service

Insurance platforms

Bilingual

Attention to detail

Organizational skills

Electronic medical records

Education

High School diploma or equivalent

CPR certification preferred

Medical Assistant certification preferred

Tools

Microsoft Office Suite

EMR systems

Job description

ChenMed in Bradenton, Florida is seeking a Care Coordinator to be the primary point of contact for patient referrals, triage and gather information, and ensure timely processing and assignment to the appropriate providers.

You will coordinate appointments and referrals across primary care, specialists, and hospitals, use insurance platforms to generate authorizations, and communicate needs clearly to patients and clinicians to support seamless care transitions.