Referral Coordinator: Patient Care & Care Coordination

LE045 PMR Illinois Holding, LLC; Evergreen Park, Ashburn (IL, VA); On-site; USD 23,000 - 33,000; Full time

Job summary

ChenMed LLC in Evergreen Park, IL is seeking a Care Coordinator to serve as the primary contact for patient referrals and scheduling of visits with specialty care. You will coordinate with patients, families, physicians, and insurance providers to ensure timely authorizations and seamless transitions of care.

In this role you will triage referrals, gather required information, arrange transportation, and document all steps in the medical record system.

Qualifications

• High School diploma or equivalent required.
• 1 year of referral experience in a healthcare setting preferred.
• Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
• Medicare Advantage experience is a plus.

Responsibilities

• Serve as primary point of contact for incoming and outgoing patient referrals.
• Triage referrals, gather information, and assign to providers.
• Coordinate appointments and transitions of care between settings.
• Use CPL/web platforms to generate referrals and authorizations.
• Communicate needs to patients and document all steps in the medical record system.
• Reschedule missed external appointments and notify PCPs.
• Provide extraordinary customer service to internal and external customers.

Skills

Customer service

Organizational skills

Communication

Multitasking

Phone etiquette

English fluency

Education

High School diploma or equivalent

Medical Assistant certification

CPR for Healthcare Providers (preferred)

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

ChenMed LLC in Evergreen Park, IL is seeking a Care Coordinator to serve as the primary contact for patient referrals and scheduling of visits with specialty care. You will coordinate with patients, families, physicians, and insurance providers to ensure timely authorizations and seamless transitions of care.

In this role you will triage referrals, gather required information, arrange transportation, and document all steps in the medical record system.