Patient Referral & Care Coordination Specialist

ChenMed LLC; Ashburn (GA); On-site; USD 23,000 - 33,000; Full time

Job summary

ChenMed LLC seeks a Care Coordinator to act as a patient-focused liaison, authorizing and scheduling referrals with insurers and vendors. You will coordinate care across providers, ensure timely appointments, and maintain accurate documentation in the medical record system.

Strong organizational skills and excellent customer service are essential. Experience with Medicare programs and web-based referral platforms is highly valued.

Qualifications

• High School diploma or equivalent required.
• A minimum of 1 year of referral experience in a healthcare setting required.
• Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
• Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred.
• Healthcare experience within the Medicare Advantage population preferred.
• Medical Assistant certification preferred.
• CPR for Healthcare Providers is preferred.

Responsibilities

• Serve as primary contact for incoming and outgoing patient referrals and triage accordingly.
• Facilitate communication and coordination of care across primary care, specialists, and hospitals.
• Schedule patients, notify them of date, time, and location of appointments.
• Generate referral authorizations using web-based insurance platforms.
• Communicate needs and outstanding items to physicians/clinicians and patients.
• Ensure all referrals are followed through to completed appointments and upload docs.
• Reschedule missed external appointments and inform the PCP.
• Address referral-related calls promptly and provide extraordinary customer service.

Skills

Medical terminology

Organizational skills

Phone etiquette

Microsoft Office

Communication

Team collaboration

Multitasking

Education

High School diploma or equivalent

Job description

ChenMed LLC seeks a Care Coordinator to act as a patient-focused liaison, authorizing and scheduling referrals with insurers and vendors. You will coordinate care across providers, ensure timely appointments, and maintain accurate documentation in the medical record system.

Strong organizational skills and excellent customer service are essential. Experience with Medicare programs and web-based referral platforms is highly valued.