Dental Front Desk & Patient Experience Coordinator

Axess Family Services, Inc.; Middlefield Township (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

Axess Family Services, Inc. is seeking a front-desk receptionist for a dental clinic in Ohio. The role coordinates appointments, greets patients, handles registration, and assists the Director of Advanced Dentistry with business performance.

You will manage calls, verify insurance, collect co-pays, and help patients access enrollment programs while ensuring HIPAA compliance and culturally competent service.

Qualifications

• High School diploma required; bachelor's degree in a human services field preferred.
• 1–3 years experience with underserved populations preferred.
• Ability to use a multi-line telephone system.
• Knowledge of enrollment requirements and HIPAA.

Responsibilities

• Answers calls, schedules appointments, transfers calls to appropriate staff.
• Checks patients in and out; completes registration and data entry.
• Assists enrollment in Medicaid/CHIP or financial assistance programs.
• Collects co-payments; reconciles daily funds.
• Provides culturally and linguistically appropriate information.
• Occasional travel as needed.

Skills

Customer service

Telephone system handling

HIPAA knowledge

Enrollment knowledge

Education

High School diploma

Bachelor's degree in human services

Tools

Multi-line telephone system

Job description

Axess Family Services, Inc. is seeking a front-desk receptionist for a dental clinic in Ohio. The role coordinates appointments, greets patients, handles registration, and assists the Director of Advanced Dentistry with business performance.

You will manage calls, verify insurance, collect co-pays, and help patients access enrollment programs while ensuring HIPAA compliance and culturally competent service.