Patient Access & Scheduling Coordinator

Betances Health Center; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Betances Health Center is seeking a patient care representative to welcome patients, manage front desk duties, and coordinate scheduling and insurance verification. You will assist with patient orientation, portal guidance, and ensure smooth patient flow in a fast-paced clinic environment.

Responsibilities include handling registrations, appointments, documentation, and HIPAA compliance while delivering empathetic, respectful service to patients and families.

Qualifications

• High School Diploma or GED required; Associate Degree in Healthcare Administration or related field preferred.
• Minimum two years of experience in a clinical or healthcare setting.
• Familiarity with Electronic Health Records (ECW), eClinicalWorks preferred.
• Basic knowledge of health insurance procedures (Medicaid, Medicare, managed care).
• Proficiency with Microsoft Office; basic networking concepts.

Responsibilities

• Greeting patients and visitors; front desk support with courtesy and professionalism.
• Perform patient registration, check-in/check-out, and appointment scheduling.
• Verify demographic, insurance, and billing information accurately and timely.
• Answer calls, respond to inquiries, route messages.
• Coordinate reminders, rescheduling, and patient outreach.
• Maintain smooth patient flow and effective communication with providers and staff.
• Assist patient orientation and guidance to patient portal and appointment processes.
• Receive, distribute, scan, fax, and file documents per procedures.
• Maintain HIPAA compliance and center policies.

Job description

Betances Health Center is seeking a patient care representative to welcome patients, manage front desk duties, and coordinate scheduling and insurance verification. You will assist with patient orientation, portal guidance, and ensure smooth patient flow in a fast-paced clinic environment.

Responsibilities include handling registrations, appointments, documentation, and HIPAA compliance while delivering empathetic, respectful service to patients and families.