Patient Navigator & Complex Care Advocate

Partner's Healthcare; Brookline (MA); Hybrid; USD 31,000 - 44,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. seeks a Patient Navigator to work on-site at our Chestnut Hill practice (850 Boylston Street), with a hybrid schedule and 40 hours per week.

You will coordinate care, connect patients with resources, and partner with clinicians to simplify the patient journey. The role requires a bachelor's degree and 1+ years in social work or related field; strong communication, health system navigation, and documentation are essential.

Qualifications

• Bachelor's degree required or equivalent professional experience.
• 1+ year in social work, community health, or case management in a clinical setting.
• Strong communication and interpersonal skills.

Responsibilities

• Advocate for patients and families to ensure their needs influence care plans.
• Coordinate appointments, services, and follow-up with the healthcare team.
• Connect patients with community resources and financial assistance when needed.
• Document patient interactions and care plans accurately.

Skills

Patient advocacy

Care coordination

Interdisciplinary collaboration

Communication

EHR familiarity

Education

Bachelor's Degree in related field

Tools

Electronic health records (EHR)

Case management software

Job description

Mass General Brigham Community Physicians, Inc. seeks a Patient Navigator to work on-site at our Chestnut Hill practice (850 Boylston Street), with a hybrid schedule and 40 hours per week.

You will coordinate care, connect patients with resources, and partner with clinicians to simplify the patient journey. The role requires a bachelor's degree and 1+ years in social work or related field; strong communication, health system navigation, and documentation are essential.