Complex Care Navigator & Patient Advocate

Mass General Brigham Community Physicians; Brookline (MA); Hybrid; USD 30,000 - 44,000; Full time

Job summary

Mass General Brigham Community Physicians seeks a Patient Navigator to support patients, families, and providers in navigating the healthcare system. On-site about four days per week at 850 Boylston Street, Chestnut Hill, MA, with a hybrid in-office requirement and remote work options with approved setup.

You will advocate for patients, coordinate care plans, connect with community resources, document interactions, and help patients understand their treatment options to improve outcomes.

Qualifications

• Bachelors Degree in related field required.
• 1+ years of experience in social work, community health, case management or related field required, preferably in a clinical setting.
• Familiarity with electronic health records and case management software.

Responsibilities

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Skills

Healthcare resources

Communication

Interdisciplinary collaboration

Time management

Electronic health records

Education

Bachelors degree in related field

Tools

Case management software

Job description

Mass General Brigham Community Physicians seeks a Patient Navigator to support patients, families, and providers in navigating the healthcare system. On-site about four days per week at 850 Boylston Street, Chestnut Hill, MA, with a hybrid in-office requirement and remote work options with approved setup.

You will advocate for patients, coordinate care plans, connect with community resources, document interactions, and help patients understand their treatment options to improve outcomes.