Hybrid Patient Care Navigator & Advocate

Mass General Brigham Community Physicians; Highlands (MA); Hybrid; USD 30,000 - 44,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. seeks a dedicated patient navigator to work closely with patients, families and care teams to ensure a seamless, patient-centered care experience.

You will help patients navigate the healthcare system, coordinate resources, and support improved outcomes. Strong communication, collaboration across disciplines, and knowledge of community resources are essential.

Qualifications

• Bachelor's Degree in related field required; relevant experience may substitute.
• 1+ years of patient-facing, community health, or medical office experience preferred.

Responsibilities

• Advocate for patients and families in care planning.
• Liaise between patients, providers, and stakeholders.
• Coordinate patient care services, appointments, and follow-ups.
• Educate patients about conditions, treatments, and self-care.
• Maintain documentation of interactions and referrals.
• Connect patients with community resources and financial assistance.

Skills

Patient advocacy

Communication skills

Interdisciplinary collaboration

Time management

EHR familiarity

Education

Bachelor's Degree

Tools

Electronic Health Records (EHR)

Case Management Software

Job description

Mass General Brigham Community Physicians, Inc. seeks a dedicated patient navigator to work closely with patients, families and care teams to ensure a seamless, patient-centered care experience.

You will help patients navigate the healthcare system, coordinate resources, and support improved outcomes. Strong communication, collaboration across disciplines, and knowledge of community resources are essential.