Complex Care Navigator & Patient Advocate (Hybrid)

Mass General Brigham; Haverhill (MA); Hybrid; USD 63,780,000 - 90,829,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. seeks a patient-focused professional to help patients and families navigate the healthcare system and coordinate resources.

You will work with doctors, nurses, and other professionals to support seamless care and improve outcomes. You will advocate for patients, connect them with community resources, educate on conditions and treatments, and document interactions to support ongoing care plans.

Qualifications

• Bachelor's degree required; relevant experience can be considered in lieu of degree.
• 1+ years of patient facing, community health, medical office or other related experience strongly preferred.
• Familiarity with electronic health records and case management software.

Responsibilities

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Skills

Patient advocacy

Communication skills

Interdisciplinary collaboration

Time management

Electronic health records

Education

Bachelor's degree in related field

Tools

Case management software

EHR systems

Job description

Mass General Brigham Community Physicians, Inc. seeks a patient-focused professional to help patients and families navigate the healthcare system and coordinate resources.

You will work with doctors, nurses, and other professionals to support seamless care and improve outcomes. You will advocate for patients, connect them with community resources, educate on conditions and treatments, and document interactions to support ongoing care plans.