Patient Care Navigator & Care Coordination Champion

Mass General Brigham Community Physicians; Danvers (MA); Hybrid; USD 63,670,000 - 90,862,000; Full time

Job summary

Mass General Brigham Community Physicians in Danvers, MA is seeking an experienced professional to partner with patients, families, and healthcare providers to ensure a seamless, patient-centered care experience by helping navigate the healthcare system and coordinating resources to improve outcomes.

The role emphasizes advocacy, clear communication, and collaboration across disciplines; requires a Bachelor's degree and 1+ years of patient-facing experience, with a hybrid schedule at 194 North

Qualifications

• Bachelor's degree in related field required; experience allowed in lieu.
• 1+ year patient-facing/community health/medical office experience preferred.
• Knowledge of healthcare resources, community services, and patient advocacy.
• Excellent communication and interpersonal skills.
• Ability to collaborate with healthcare professionals across disciplines.
• Strong organizational and time management skills.
• Familiarity with EHRs and case management software.

Responsibilities

• Advocate for patients and families in care planning.
• Serve as liaison between patients, providers, and stakeholders.
• Coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to care plans.
• Connect patients with healthcare and community resources.
• Educate patients and families about conditions, treatments, and self-care.
• Maintain accurate documentation of patient interactions and plans.

Skills

Patient advocacy

Communication

Collaboration

Organizational skills

Time management

EHR familiarity

Education

Bachelor's Degree in related field

Job description

Mass General Brigham Community Physicians in Danvers, MA is seeking an experienced professional to partner with patients, families, and healthcare providers to ensure a seamless, patient-centered care experience by helping navigate the healthcare system and coordinating resources to improve outcomes.

The role emphasizes advocacy, clear communication, and collaboration across disciplines; requires a Bachelor's degree and 1+ years of patient-facing experience, with a hybrid schedule at 194 North