Patient Navigator & Care Coordination Specialist

Partner's Healthcare; Haverhill (MA); Hybrid; USD 46,000 - 66,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. is seeking a Patient Navigator to work closely with patients, families, and care teams to ensure a seamless, patient-centered experience.

You will help navigate the healthcare system, coordinate resources, and support improved outcomes. The role requires a Bachelor's degree and at least 1 year of patient-facing or related experience, with strong communication and collaboration across disciplines.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1+ year of patient-facing, community health, or medical office experience preferred.
• Knowledge of healthcare resources and community services.
• Familiarity with electronic health records and case management software.

Responsibilities

• Advocate for patients and families, incorporating their needs in care planning.
• Serve as a liaison between patients, providers, and stakeholders.
• Coordinate patient care services, appointments, and follow-ups with the team.
• Assist patients in understanding and adhering to care plans.
• Connect patients to healthcare and community resources such as support groups and transportation.
• Educate patients and families about conditions, treatments, and self-care.
• Ensure patients participate actively in healthcare decisions.
• Maintain detailed documentation of interactions, plans, and referrals.

Skills

Patient advocacy

Communication skills

Healthcare navigation

Care coordination

EHR familiarity

Education

Bachelor's degree

Tools

EHR software

Case management software

Job description

Mass General Brigham Community Physicians, Inc. is seeking a Patient Navigator to work closely with patients, families, and care teams to ensure a seamless, patient-centered experience.

You will help navigate the healthcare system, coordinate resources, and support improved outcomes. The role requires a Bachelor's degree and at least 1 year of patient-facing or related experience, with strong communication and collaboration across disciplines.