Complex Care Navigator & Patient Advocate

Partner's Healthcare; Danvers (MA); Hybrid; USD 30,000 - 44,000; Full time

Benefits offered by this job

Hybrid work model

Office in Danvers

Job summary

Mass General Brigham Community Physicians, Inc. in Danvers, MA is seeking a healthcare navigator to work closely with patients, families, and providers to ensure a seamless, patient-centered care experience by navigating the healthcare system and coordinating resources.

You will educate patients about conditions and treatment options, connect them with community resources, document interactions, and support care plan adherence while collaborating with a multidisciplinary team.

Qualifications

• Bachelor's Degree in related field of study required; relevant experience can be considered in lieu of degree.
• 1+ years of patient facing, community health, medical office or other related experience strongly preferred.
• Strong knowledge of healthcare resources, community services, and patient advocacy.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences.
• Strong organizational and time management skills.
• Familiarity with electronic health records and case management software.

Responsibilities

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Job description

Mass General Brigham Community Physicians, Inc. in Danvers, MA is seeking a healthcare navigator to work closely with patients, families, and providers to ensure a seamless, patient-centered care experience by navigating the healthcare system and coordinating resources.

You will educate patients about conditions and treatment options, connect them with community resources, document interactions, and support care plan adherence while collaborating with a multidisciplinary team.