Patient Intake & Scheduling Specialist

NYU Langone Hospitals; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Langone Health seeks a Secretary I - Intake/Scheduler (FGP) for Bay Ridge. The role performs front-end administrative duties, greets patients, answers calls, and schedules appointments to support a busy academic practice.

Primary duties include obtaining authorizations, processing messages, and assisting with registration and office policies. The position emphasizes patient experience, HIPAA compliance, and collaboration across NYU Langone sites.

Qualifications

• High School Diploma required; strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced setting.
• Experience with scheduling and appointment management preferred.
• Familiarity with EPIC and patient records is a plus.

Responsibilities

• Schedule patient visits and manage waitlists; confirm appointments.
• Obtain authorizations and handle calls/messages; route as needed.
• Prepare standard letters and forms; support physician and practice operations.
• Assist with patient access tasks and promote MyChart sign-up.
• Coordinate calendars and communicate with patients and staff to ensure smooth scheduling.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Team coordination

Education

High School Diploma or equivalent

Tools

EPIC EMR

Job description

NYU Langone Health seeks a Secretary I - Intake/Scheduler (FGP) for Bay Ridge. The role performs front-end administrative duties, greets patients, answers calls, and schedules appointments to support a busy academic practice.

Primary duties include obtaining authorizations, processing messages, and assisting with registration and office policies. The position emphasizes patient experience, HIPAA compliance, and collaboration across NYU Langone sites.